At Lanacane, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you access our website or purchase our products and services. Please read this policy carefully.
Information We Collect
We collect both personal and non-personal information from you for the following purposes:
- To provide and improve our products and services
- To analyze site usage and improve the website experience
- To fulfill your requests and orders
- To communicate with you about your account, orders, and product information
- For security, credit checks and fraud prevention
Personal Information
Personal information is data that can be used to identify you specifically, such as your name, address, email address, phone number, and payment details. We collect personal information when you:
- Create an account on our website
- Place an order for products or services
- Participate in surveys, promotions, or rewards programs
- Contact us via email, chat, or phone
The types of personal information we may collect includes:
- Name and contact details (email, phone, address)
- Payment information (credit cards, billing address etc.)
- Order and purchase history
- Communications with our customer service team
Non-Personal Information
We also collect non-personal data from site visitors. This includes anonymous data such as:
- Browser information
- Device information (type of device, operating system etc.)
- IP address
- Pages visited on the website
- Referring web page/source
- Search terms used
- Date and time website pages were accessed
This data allows us to improve the performance of the site and provide better service.
How We Use Your Information
We use your personal and non-personal information in the following ways:
- Process and fulfill orders for products or services
- Create and maintain your account
- Send product information, order confirmations and status updates
- Send marketing and promotional offers related to our products (you can opt-out anytime)
- Analyze usage trends, preferences and demographics to improve our products and website
- Diagnose and resolve technical issues and service errors
- Detect and prevent fraudulent transactions and other illegal activities
- Protect the rights and safety of Lanacane, our customers and the public
We only process your personal information as needed for specific and legitimate business purposes, and with your consent where applicable. We do not sell, share, rent or trade your personal information with any third parties for their marketing purposes.
Our Cookie Policy
We use cookies to provide and secure our website and services. A cookie is a small text file containing a unique identifier that is transferred by a website to your device. Our cookies are necessary to enable basic website functionality and for security purposes. You can disable non-essential cookies in your browser settings anytime but it may affect your experience on the site.
How We Share Your Information
Lanacane does not sell or share your personal information with third party marketers. We only disclose your data to service providers, suppliers and partners to the extent needed for them to perform services on our behalf such as:
- Fulfilling and processing orders
- Processing payments
- Delivering products and services
- Providing customer service
- Performing analysis and research to improve our services
- Detecting and preventing fraud
These third parties are required by contract to secure and keep your personal information strictly confidential. They may not use your data for any other purpose. Lanacane remains responsible for your information at all times.
We may also disclose your information if required to do so by law, regulation or legal process. In cases of suspected illegal activity or threat of harm to persons or property, we may also share information to relevant authorities or parties.
How We Protect Your Data
Lanacane takes data security very seriously. We use industry best practices and security measures to protect your information from unauthorized access or disclosure. These include:
- Secure network architecture and encryption protocols
- Rigorous access controls and authentication procedures
- Data privacy training for employees
- Policies restricting access to your personal information
- Monitoring and audits of our security practices
- Strict physical security safeguards
While we take all reasonable precautions, no data storage system or internet data transmission can be guaranteed to be 100% secure. If you have any concerns about the security of your data stored with us, please contact our Data Protection Officer.
Your Rights and Choices
At Lanacane, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete personal data we have about you
- Delete your account profile and personal information at any time
- Restrict or object to the use of your personal data for certain purposes
- Obtain an electronic copy of your personal data for portability
- Opt-out of non-essential communications and direct marketing contacts
You can exercise these rights by contacting our Data Protection Officer. We will promptly review and comply with your requests unless we have a lawful reason not to do so.
If you have any concern about our use of your personal information, please contact us first to resolve it directly. You also have the right to lodge a complaint with your local data protection authority.
Changes to this Policy
As our privacy practices evolve, we may modify this Privacy Policy from time to time. We will notify you of any material changes by posting the revised policy on our website. Your continued use of our services signifies acceptance of those changes. Please check back periodically for updates.
Contacting Us
If you have any questions or concerns about this Privacy Policy or use of your personal information, please contact our Data Protection Officer at:
Data Protection Officer
78 Malabar Rd, Truro, England
Email: [email protected]
Thank you for visiting Lanacane. We appreciate you placing your trust in us to care for your privacy.